Privacy Policy

‍ ‍Effective Date: September 24, 2026
App Name: PELNA
Website: pelnaapp.com

PELNA was created to help families organize home responsibilities, shared tasks, child chores, rewards, pet care, reminders, and routine household needs in one place. Your privacy matters to us, and this Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using PELNA, you agree to the practices described in this Privacy Policy.

1. Information We Collect

PELNA may collect information you provide directly, information created through your use of the app, and limited technical information needed to operate and improve the service.

Account Information

When you create or use an account, we may collect:

  • Name

  • Email address

  • Login credentials or authentication information

  • Family or household name

  • Account role, such as parent, guardian, adult user, or child profile

  • Sign-in method, such as email, Apple sign-in, or Google sign-in

Household and Task Information

To provide PELNA’s core features, we may collect information you enter into the app, including:

  • Household members

  • Child profiles created by a parent or guardian

  • Assigned chores or tasks

  • Task due dates, frequencies, and completion status

  • Pet care reminders

  • Household maintenance reminders

  • Reward or allowance tracking information

  • Notes or comments added to tasks or reward activity

Subscription and Purchase Information

If you purchase a subscription, payment is processed through Apple, Google, RevenueCat, or another authorized payment provider. PELNA does not collect or store your full credit card number or payment card details.

We may receive subscription-related information such as:

  • Subscription status

  • Product purchased

  • Renewal status

  • Trial status

  • Purchase confirmation or transaction identifiers

Device and Usage Information

We may collect limited technical information to help operate, secure, and improve PELNA, such as:

  • Device type

  • Operating system

  • App version

  • General usage activity within the app

  • Error reports or crash information

  • IP address or approximate location derived from device/network data

We use this information to improve app performance, troubleshoot issues, support users, and protect the security of the service.

2. How We Use Information

We use the information we collect to:

  • Create and manage user accounts

  • Allow families to create and manage household tasks

  • Assign chores, reminders, and responsibilities

  • Support child task completion and reward tracking

  • Send app notifications and reminders

  • Manage subscriptions and account access

  • Provide customer support

  • Improve app features and usability

  • Detect, prevent, and address technical or security issues

  • Comply with legal and platform requirements

We do not sell your personal information.

3. Children’s Privacy

PELNA includes family and child-related features. Child profiles and child access are intended to be created, managed, and approved by a parent or legal guardian.

Children may be able to view assigned tasks, complete tasks, and view reward or allowance progress when a parent or guardian enables those features.

PELNA does not intend for children to create full independent accounts without parent or guardian involvement. Parents and guardians are responsible for managing child access, child profiles, assigned tasks, and any household information shared in the app.

If we learn that we have collected personal information from a child under 13 without appropriate parental consent, we will take steps to delete that information or obtain proper consent where required.

Parents or guardians may contact us to review, update, or request deletion of child-related information.

4. Family Sharing and Household Access

PELNA is designed for shared household use. Information entered into a family or household account may be visible to other authorized members of that household, depending on their role and permissions.

For example:

  • Parents or adult account holders may see household tasks, child tasks, reward tracking, and household member activity.

  • Child users may have limited access to assigned tasks, rewards, and age-appropriate household information.

  • Task completion, task handoff, and reward activity may be visible to the household members involved.

Please only add people to your household account whom you trust.

5. Notifications

PELNA may send push notifications, reminders, or account-related alerts, such as:

  • Task reminders

  • Chore assignments

  • Task handoff notifications

  • Reward updates

  • Subscription or account notices

  • Important service updates

You can manage notification permissions through your device settings or in-app settings when available.

6. How We Share Information

We may share limited information with trusted service providers who help us operate PELNA. These providers may assist with:

  • App hosting and database storage

  • Authentication

  • Subscription management

  • Payment processing

  • Push notifications

  • Analytics

  • Crash reporting

  • Customer support

These providers are only permitted to use information as needed to provide services to PELNA.

We may also disclose information if required by law, legal process, security needs, or to protect the rights, safety, or property of PELNA, our users, or others.

7. Third-Party Services

PELNA may use third-party services such as Apple, Google, RevenueCat, hosting providers, analytics tools, and notification services. These services may collect and process information according to their own privacy policies.

Examples may include:

  • Apple sign-in and App Store subscriptions

  • Google sign-in and Google Play subscriptions

  • RevenueCat subscription management

  • Hosting, database, and backend infrastructure providers

  • Crash reporting or analytics tools

We recommend reviewing the privacy policies of any third-party services connected to your account or device.

AI-generated tips: When you use Ask PELNA, the text you type is sent to our AI provider (Anthropic, through our app platform provider) to generate a household tip. We do not send your name, family members, or household details with that request, and your text is not used to train AI models. Please avoid entering private information in Ask PELNA.

8. Data Retention

We keep personal information for as long as needed to provide PELNA, support your account, comply with legal obligations, resolve disputes, maintain security, and improve the service.

You may request deletion of your account and associated personal information. Some limited information may be retained when necessary for legal, security, fraud prevention, accounting, or platform compliance reasons.

9. Account Deletion

Users may request deletion of their PELNA account and associated personal information by contacting us at:

support@pelnaapp.com

Please include the email address associated with your PELNA account.

Once we receive your request, we will take reasonable steps to verify the request and delete or de-identify account information, unless we are required or permitted to retain certain information by law, security requirements, fraud prevention, accounting, or platform obligations.

If your account includes child profiles or household members, deleting the primary account may affect access to shared household information for other users.

10. Your Privacy Choices

You may have the ability to:

  • Update account information

  • Edit or delete household tasks

  • Manage notification preferences

  • Manage child profiles and household members

  • Cancel or manage subscriptions through Apple or Google

  • Request account deletion

  • Request access to or correction of certain personal information

To make a privacy-related request, contact us at:

support@pelnaapp.com

11. Security

We use reasonable administrative, technical, and organizational safeguards to help protect user information. However, no app, website, or online service can guarantee complete security.

Please help protect your account by using a strong password, keeping login information private, and only inviting trusted household members.

12. Subscriptions

PELNA may offer paid subscriptions. Subscription purchases, renewals, cancellations, and refunds are generally handled through Apple App Store, Google Play, or another authorized payment provider.

PELNA does not control Apple or Google billing systems. To cancel or manage a subscription, please use your Apple App Store or Google Play account settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify users through the app, by email, or by updating the effective date at the top of this page.

Your continued use of PELNA after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, your account, or your privacy rights, please contact us:

PELNA, LLC
Email: support@pelnaapp.com
Website: pelnaapp.com